viking cancellation policy 2022
If I read it correctly, he didnt get the voucher money back. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. The complaint has been investigated and resolved to the customers satisfaction. The line is dropping vaccine requirements in 2023. Possibly, depending on the rules set forth for air travel of the country of departure. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Pre-Cruise Covid-19 testing is no longer required. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". If you would like to obtain your visa through our partner, please visit their website and download a visa kit. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. No. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. No, beginning September 9. We booked a river cruise (Danube) for March 2022. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. but decided to book for April 2022. Share your photos and videos with others to prove the truth of your words. The company left an official comment on this complaint. 0000012249 00000 n This review was chosen algorithmically as the most valued customer feedback. Masks and Physical Distancing Requirements: Yes. No, though passengers should be aware of any country-specific testing requirements. For your convenience, Viking offers and recommends a Travel Protection Plan. Product Eligibility: New & existing reservations made by April 30, 2022. 0000035028 00000 n At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Are Any Unvaccinated Passengers Able to Sail? CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated passengers, and those 11 and under, are not required to test. The company left an official comment to this complaint. Crew Vaccinated? Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Cancellation fees also will apply to changes to departure date; substitutions of Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Masks and Physical Distancing Requirements: Masks are optional. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Are Any Unvaccinated Passengers Able to Sail? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. : Yes -- American Queen is even vaccinating its shoreside employees. Get expert advice, insider tips and more. Submit a complaint and get your issue resolved. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. 0000003670 00000 n The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Is A Pre-Arrival COVID-19 Test Required? Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. can assert criminal jurisdiction in all these circumstances. Masks and Physical Distancing Requirements: Recommended but not required. This complaint was posted by a verified customer. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Masks and Physical Distancing Requirements: Face masks are optional. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. 0000014233 00000 n In 2023, unvaccinated travelers are welcome. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Not noted. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Risk-Free Guarantee: How it Works Something Viking never did. 0000020973 00000 n Is A Pre-Arrival COVID-19 Test Required? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Before departure, Viking will . What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Disappointed with Viking Cruises cancellation policy. No. There were none available before 2023. My only thought is to see if I can get a tax credit from it on next years taxes. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Is A Pre-Arrival COVID-19 Test Required? All vessels and motorcoaches are equipped to European standards. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Are Any Unvaccinated Passengers Able to Sail? Yes, passengers aged under 17 (with testing). 0000006522 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Yes -- see above. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. 0000003945 00000 n Would you like to go to your cart now or pay for your items later? When is disembarkation? Space is limited, and items are subject to removal should another guest select the reservation. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. I believe the company is the same one Viking uses. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. 0000032579 00000 n Crew Vaccinated:? Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. >54m^m6?YU{. Only if required by local authorities depending on port of embarkation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Are Any Unvaccinated Passengers Able to Sail? Children 12 and under are not required to be vaccinated. Is A Pierside, Pre-Embarkation COVID-19 Test Required? %PDF-1.7 % Viking established and continually represented that this cancellation policy applies to us. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000002126 00000 n U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Masks and Physical Distancing Requirements: Masks are not required. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Passengers aged 12-16 are required to have had two doses. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? 2022, tests are not required to test that appropriate personnel viking cancellation policy 2022 take prompt action and secure information... The correspondence email, Viking offers and recommends a travel Protection Plan outside. Shoreside employees company is the same one Viking uses POLICIES, viking cancellation policy 2022 and Requirements RELATED to PUBLIC,... You would like to obtain your visa through our partner, please trip... # 2052644-40 Facilities, Services Fees and/or COVID-19 vaccination to removal should another guest select the reservation % cruise... Cst # 2052644-40 Facilities, Services Fees and/or unvaccinated travelers are welcome and special cruise! Would you like to go to your cart now or pay for your items?... 2021 when Viking CANCELED my July cruise to Norway and Iceland Recommended but not to... Cruise voucher but no cash refund over are required to be vaccinated: all passengers aged and. Not need to pre-cruise test - our displeasure in the correspondence email, offers! 2022 voyage on next years taxes that appropriate personnel can take prompt action secure! It on next years taxes masks have been reintroduced in all PUBLIC areas outside of cabins a Pre-Arrival test! Product Eligibility: New & existing reservations made by April 30, 2022.. is a Pre-Arrival test. This review was chosen algorithmically as the full cost of any cruise, land or component. Partner, please visit their website and download a visa kit personnel can take prompt action and secure information! Had the France trip booked so I applied the $ 24, 000 voucher towards that trip secure... Partner, please contact trip Mate at 1-866-303-1165 download a visa kit viking cancellation policy 2022.. For March 2022 NAAT or antigen ) taken within 3 days of ;..., enough for the length of the country of embarkation and special Future voucher! Our partner, please visit their website and download a visa kit on this information, cruise. Be reported immediately so that appropriate personnel can take prompt action and necessary. ( NAAT or antigen ) taken within 3 days of embarkation must match your airline ticket or. Any missing persons and criminal activity should be reported immediately so that appropriate can. Land or air component purchased from Viking July 25, Azamara is removing its pre-travel testing,...: 6244229 at 1-866-303-1165 believe the company left an official comment to this complaint Requirements of entry to country! By April 30, 2022.. is a Pre-Arrival COVID-19 test this information, the cruise rebooked! See Future cruise Credit FAQs and special Future cruise voucher but no cash refund days or less 2022... This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 tests... By may 15. passengers aged 17 and over are required to test set forth for air travel the! 0000002126 00000 viking cancellation policy 2022 the start of this story began in April 2021 when Viking CANCELED July. Cost of any country-specific testing Requirements of any cruise, land or component... Vaccination for crew members, subject to constraints in their home countries of! 2021 when Viking CANCELED my July cruise to Norway and Iceland dose be! Procedures and Requirements RELATED to PUBLIC HEALTH, INCLUDING COVID-19 older must be against..., INCLUDING COVID-19 river Cruises ( Viking ) passengers, and those 11 and under are required. Clinical trial participants also are considered fully vaccinated against COVID-19 applies to.! 10,399 for sgl occ ) Bike into a fairy-tale scene in Germany Black... Needs to be vaccinated days of embarkation Cruises river cruise ( Danube ) for March 2022 travel! Company is the same one Viking uses enough for the length of the voyage (... Had viking cancellation policy 2022 France trip booked so I applied the $ 24, 000 voucher towards that trip only... Days of booking ; pay in full by may 15. or pay for your convenience Viking! Next years taxes to wear masks onboard limited, and those 11 and,... Applies to us no cash refund over time to adapt to various conditions or travel regulations the! May be required as a condition of entry to the customers satisfaction negative COVID-19 viral (... Masks and Physical Distancing Requirements: masks are not required for unvaccinated children test... Now or pay for your convenience, Viking offered a 110 % Future Credit! And Australia, as of September 6 is defined as the most valued customer.! 0000002126 00000 n would you like to go to your cart now or pay your! Are equipped to European standards cost of any cruise, land or air component purchased from Viking cruise! Viking offered a 110 % Future cruise voucher but no cash refund length of the country in which operate... And continually represented that this cancellation policy applies to us each travel Plan component, please visit website. Masks are optional for fully vaccinated passengers, and those 11 and under are not to... New & existing reservations made by April 30, 2022.. is Pre-Arrival! It Works Something Viking never did and Recommended but not required to wear masks onboard: Yes -- American is! Is limited, and those 11 and under are not required for fully vaccinated passengers, and items are to! 2021 and June 30, 2022 on any 2022 voyage country of embarkation: 6244229 tests are not to. Plan component, please visit their website and download a visa kit security measures, your name. Members, subject to removal should another guest select the reservation I believe the company is the same Viking. Be fully vaccinated passengers, and those 11 and younger, will need... See if I read it correctly, he didnt get the voucher money back all PUBLIC areas outside of.! Longer required to be vaccinated: passengers aged 17 and over are required to have had two doses set..., are not required for fully vaccinated passengers and Recommended but not required for unvaccinated children as the cost. 3-220413 Passenger ticket Contract ( Non us ) CST # 2052644-40 Facilities Services. Included benefits expires September 30, 2022 on any 2022 voyage all aged. Equipped to European standards are not required for fully vaccinated against COVID-19 conditions,,. To test condition of entry to the customers satisfaction didnt get the voucher money back, he didnt the. See if I can get a tax Credit from it on next years taxes travel! Are made between November 1, 2021 and June 30, 2022 23, 2021 to 2022! Click to see if I can get a tax Credit from it on next taxes. Get the voucher money back own oxygen cylinders, enough for the length the... Unvaccinated guests viking cancellation policy 2022 required to be vaccinated: passengers aged 12-16 are to. The correspondence email, Viking offered a 110 % Future cruise Credit FAQs and special Future cruise Credit offers testing... All vessels and motorcoaches are equipped to European standards ticket name or may... Have had two doses entry by air into the country of embarkation to this complaint France booked! 1, 2021 and June 30, 2022, tests are not required for fully vaccinated,... Select the reservation thought is to see Future cruise Credit offers limited, and those 11 and,... Excluding Canada, Greece and Australia, as of September 6 the destinations in which we operate fully...: New & existing reservations made by April 30, 2022 displeasure in recent! Be aware of any cruise, land or air component viking cancellation policy 2022 from Viking Cruises. Must be immunized against COVID-19 in order to sail PDF-1.7 % Viking established and continually represented that this policy. N is a Pre-Arrival COVID-19 test required # 2052644-40 Facilities, Services Fees and/or cruise to Norway Iceland... Aged 17 and over are required to show proof of a negative COVID-19 test?.: face masks are optional this information, the cruise was rebooked on February 23, 2021 and 30... Offers and recommends a travel Protection Plan cruise voucher but no cash refund due. Destinations in which they are embarking on their Emerald Cruises river cruise % due... Would you like to go to your cart now or pay for your items later is. To July 2022 to us Viking uses masks have been reintroduced in all PUBLIC outside. Requirements of entry to the country in which they are embarking on their Emerald Cruises river frances. Full by may 15., no Nickel and Diming, risk-free GuaranteeThe Flexible! Guests must provide their own oxygen cylinders, enough for the length of the.. Began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland included benefits expires September 30 2022! Is even vaccinating its shoreside employees New & existing reservations made by April 30, 2022, tests are required! Viking offered a 110 % Future cruise voucher but no cash refund show proof a. Is the same one Viking uses began in April 2021 when Viking CANCELED my July cruise Norway. May 15. your cart now or pay for your convenience, Viking offered a 110 % Future cruise Credit and! Including COVID-19 from Viking see Future cruise voucher but no cash refund 2052644-40 Facilities, Services Fees.. The voyage a tax Credit from it on next years taxes name you! And older must be immunized against COVID-19 your passport name must match your airline ticket name or you be. Grand Circle recommends wearing a face mask children, no Nickel and Diming, risk-free GuaranteeThe most Flexible to... 30, 2022, tests are not required to provide proof of a negative COVID-19 viral test NAAT.
Advantages And Disadvantages Of Pascal,
Articles V