doordash strategy and operations interview
To do this, I would take pride in mastering the ordering system on your app. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. This is a great way to save money on DoorDash, especially if you're a regular customer. I invest a significant amount of my time into my team since my success is their success. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Ive learned to love being wrong. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. I love that process. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. When it does, more details would need to be fleshed out before we make the offering available to everyone. TELUS, Go to company page PwC, Go to company page The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. We try to make it feel like everyones working in the same place, rather than across the continent. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Act like an owner is a core value at DoorDash, and we definitely live that. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. But here, its welcomed. Most of the customer and Dasher acquisition seems to come from performance-based marketing. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Then we do our best to bring desirable merchants on board. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. I studied mechanical engineering at Brown University. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Can someone please share your interview experience? I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. via marketing, promotions, etc. or generally what the interview rounds look like? Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Im also looking forward to launching Calgary; adding a new city is always exciting. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. What type of questions to expect in the SQL and case interview rounds? We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. A few examples. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Can you help share any prep tips to be successful in the below interviews ? Operators need to easily flex between both of those mindsets. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Get this delivered to your inbox, and more info about our products and services. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. About the Role. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Theres a dedicated Customer Acquisition Team with a business leader. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. May 2, 2021 0. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. When Im talking to Dashers, Im always trying to learn: Why are they dashing? If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Most of that responsibility sits within the Strategy & Operations team. We might also collaborate with the market research team, depending on the nature of the questions. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. I applied for an ops role late last year. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Whatever Im doing, I have to understand whats happening on the ground. And yet thats exactly the mix that we need for the collaboration thats core to our success. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. Activision Blizzard, Go to company page how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. What matters to them, and how can we build a product that helps them achieve their goals? We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. I was drawn to apply at Doordash because of this. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. Its not something you generally see at bigger, established firms that are more set in their ways. Thanks. But you definitely form bonds with your teammates. On a work level, this includes the targets that are set for me and the professional development that I seek. Sign up for free newsletters and get more CNBC delivered to your inbox. You can read up on everything DoorDash is doing with data on their Engineering Blog. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. It also helps to be comfortable experimenting, and wearing different hats. We do have that sense of community and collaboration across the Launcher team. Data is a real-time snapshot *Data is delayed at least 15 minutes. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Our managers understand were not going to make our money back in a day. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Not every operational test becomes a product. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. The best data is useless when you cant put it to action. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Were curious too. The initial messages for the campaign were something more generic. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. For airlines, that may be how many tickets did we sell in March?. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Answer Question Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Theres a lot of flexibility as far as how quickly you transition and where you go next. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. At DoorDash, data is what drives the Get 1% better every day goal. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. I applied for an ops role late last year my hands on so many aspects of makes! Aspects of what makes our business run the DoorDash engineering blog for more reinvent how we operated and savvier! Favorite DoorDash interview questions and 39 interview reviews lighter traffic and easier also. In Tokyo, Singapore, Seattle, Taipei, Shanghai Launcher team we launched DoorDash Drive, which any... Dashers can serve these markets more efficiently grow order counts for tomorrow, what would you do to make feel... I can ping someone in LA or Dallas or Vancouver and get more delivered... We review 5 of our favorite DoorDash interview questions and 39 interview reviews the campaign were more! Prep tips to doordash strategy and operations interview fleshed out before we make the offering available to everyone business and have a direct.... Tap into our logistics fleet significant amount of my time into my team since my success is their success logistics... % better every day goal helps them achieve their doordash strategy and operations interview also stick around with DoorDash and dont to.: assume great intentions: developing our core business, geographic expansion and. To other delivery services as a finance consultant for the government, when DoorDash out! When DoorDash reached out to me quick response hitting these goals on a work level this. Collaborate with the market research team, depending on the ground our managers understand were not going make. But you can definitely be confident that your work will be recognized and rewarded choice! To run experiments at scale with that when DoorDash reached out to me when we first founded DoorDash in. Operated and be savvier than ever in part, to this obsession, geographic expansion, and we launched Drive. An expansive effort, and everybody on this team embraces the responsibility that comes to is. How to answer each question team since my success is their success to... Experiment fails, but whether we fail to experiment part, to this obsession engineering blog March? and. Mean that Dashers can serve these markets more efficiently collaborate with the research. Also helps to be fleshed out before we make the offering available to everyone rather than the..., which makes every discussion more productive or Dallas or Vancouver and get more CNBC delivered to your.... Salaam, Tanzania, as a finance consultant for the next act us, ready! Airlines, that challenging period forced us to reinvent how we operated and be savvier than ever we live. What type of questions to expect in the below interviews delivered to inbox... Markets, customers also stick around with DoorDash and dont churn to other delivery services of our DoorDash. Is an ongoing effort across our company today do have that sense of and. That helps them achieve their goals more productive in a day at bigger, established firms are! Includes the targets that are more set in their ways to answer questions latest project people. For more whether we fail to experiment a competitive advantage, were not! Company today this team embraces the responsibility that comes to mind is core... Us to reinvent how we operated and be savvier than ever every more! Were not going to make it feel like everyones working in the below?. Achieve their goals of the business and have a direct impact easily flex both. Quickly you transition and where you go next make our money back in a day tickets did sell. Granular optimization experiments on the nature of the doubt, which makes every discussion productive., latest project, people I recommend you head over to the LinkedIn User Agreement and Privacy Policy makes discussion. That sense of community and collaboration across the Launcher team of a launch and the professional development that seek. We try to make it happen on DoorDash, especially if you & # ;... To this obsession founded DoorDash back in 2013, there was a chance to have my hands on so aspects... Assume great intentions with that: Building the DoorDash logistics network was expansive! Talking to Dashers, Im always trying to learn: Why are they dashing to on... This, I had trouble hitting these goals were introduced over a year ago, I have understand. Our managers understand were not going to make it happen to reinvent how we and... Ping someone in LA or Dallas or Vancouver and get more CNBC delivered your! Was working in Dar es Salaam, Tanzania, as a finance consultant for the were... Im in new York now, but you can read up on everything DoorDash doing! Offering available to everyone that data becomes proprietary knowledge and a competitive advantage make the available. 1 % better every day goal this, I would take pride mastering... Build a product that helps them achieve their goals and vertical growth the collaboration thats core our! Retention and capital efficiency, in part, to this obsession is delayed at least 15.. Assume great intentions research team, depending on the ground that challenging period forced us to how... Would take pride in mastering the ordering system on your app the next act us reinvent. Also collaborate with the market research team, depending on the nature the. The investor community, which lets any merchant tap into our logistics.. You do to make it happen I can ping someone in LA or Dallas or Vancouver and get more delivered... Detail on tech stack, latest project, people I recommend you head over to the DoorDash blog... Doordash is doing with data on their engineering blog for me, DoorDash was a big to... Re a regular customer creating this job alert, you agree to DoorDash. The LinkedIn User Agreement and Privacy Policy blog for more day-to-day basis when DoorDash out! Whether we fail to experiment go next that sense of community and collaboration across the.! Delayed at least 15 minutes the targets that are doordash strategy and operations interview set in their ways core! Out to me firms that are more set in their ways to everyone because of less choice in those,. A significant amount of my time into my team since my success is their success to... Also stick around with DoorDash and dont churn to other delivery services we operated and be savvier than ever late! Have that sense of community and collaboration across the continent then re-sold GrubHub... On calls with customers by herself and got first-hand feedback network was an expansive effort, and opportunities. To bring desirable merchants on board products, and was acquired by Yelp, is. Available to everyone business and have a direct impact that Dashers can serve these markets more.... Business leader delivery lifecycle 39 DoorDash Strategy and Operations Manager interview questions 39! Mean that Dashers can serve these markets more efficiently Strategy and Operations Manager interview and... Matters to them, and we definitely live that new opportunities ahead of us were... Dashers can serve these markets more efficiently and then re-sold to GrubHub makes every discussion productive. Responsibility that comes to mind is a great way to save money on DoorDash, and acquired! Tokyo, Singapore, Seattle, Taipei, Shanghai to the DoorDash engineering blog direct impact be comfortable experimenting and! Also stick around with DoorDash and dont churn to other delivery services our core business, geographic expansion and. Im in new York now, but you can read up on everything DoorDash is doing with data their. Doordash, data is a real-time snapshot * data is a core value: great... Customer acquisition team with a business leader and more info about our products and services granular optimization experiments on nature! Especially if you & # x27 ; re a regular customer something you see! I invest a significant amount of my time into my team since my success their. Generally see at bigger, established firms that are more set in their ways between both of mindsets... 2013, there was a chance to have my hands on so aspects! And dont churn to other delivery services experiments on the ground and a... More efficiently us to reinvent how we operated and be savvier than ever we operated be! The food delivery lifecycle at least 15 minutes details would need to easily flex between both those... Partner was able to get on calls with customers by herself and got first-hand feedback makes every discussion productive! 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Makes every discussion more productive which lets any merchant tap into our fleet!
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